Cancellation and Refund Policy

• All cancellations must be made at least 2 hours before the scheduled pickup time.
• Cancellations made more than 2 hours before the scheduled pickup time are eligible for a full refund of the booking fee.
• Cancellations made within 2 hours of the scheduled pickup time are not eligible for a refund. In this case, the full fare may be charged.

• If the passenger is not present at the pickup location and does not contact us within 10–15 minutes of the scheduled pickup time (or the wait time specified in your confirmation), the trip may be treated as a no-show.
• No-shows are not eligible for a refund.

• You may request to reschedule your booking more than 2 hours before the scheduled pickup time, subject to driver and vehicle availability.
• Rescheduling requests made within 2 hours of the scheduled pickup time may be treated as a cancellation and may be subject to the same no-refund rules.

To cancel or reschedule your booking, please contact us using the phone number or email provided in your confirmation, or use our online booking portal if available.

Your cancellation or reschedule request is considered received when we send you a confirmation message (email or text).

Phone: (912) 450-6550 • Email: bookings@givenstransitllc.com

• Approved refunds will be processed to the original method of payment.
• Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

We reserve the right to update or modify this cancellation and refund policy at any time. Any changes will be posted on this page and will apply to bookings made after the updated policy is published.