Terms of Service

Givens Transit LLC provides private transportation services, including ambulatory and wheelchair-accessible transportation, airport transfers, personal transportation, medical appointment transportation, and other passenger transportation services offered by the Company.

All services are subject to vehicle availability, driver availability, weather conditions, safety considerations, and operational requirements.

Reservations may be made by telephone, website, email, text message, online booking platform, or other approved methods.

Customers are responsible for providing accurate information, including:

• Passenger name
• Pickup location
• Destination
• Contact information
• Mobility requirements
• Requested pickup time

The Company is not responsible for delays or service interruptions resulting from inaccurate information provided by the customer.

Payment is due upon receipt of invoice unless otherwise agreed in writing.

Accepted payment methods may include:

• Credit cards
• Debit cards
• ACH transfers
• Zelle
• Other approved payment methods

Customers are responsible for all applicable fees associated with their chosen payment method.

The Company reserves the right to refuse service for unpaid balances or declined payments.

Customer Cancellations

• Cancellations made at least 2 hours before the scheduled pickup time may receive a full refund or account credit, subject to Company policies.
• Cancellations made less than 2 hours before pickup may be subject to cancellation fees.

No-Shows

A passenger may be considered a no-show if:

• The passenger cannot be located at the scheduled pickup location.
• The passenger fails to appear within the designated waiting period.
• The customer fails to communicate delays.

No-show trips may be charged in full.

Drivers may provide a reasonable waiting period at pickup locations.

Additional waiting time may result in additional charges.

The Company reserves the right to depart after the waiting period expires.

Passengers agree to:

• Treat drivers and vehicles respectfully.
• Follow driver instructions related to safety.
• Wear seat belts when available.
• Maintain appropriate behavior during transportation.
• Avoid conduct that endangers passengers, drivers, or the public.

The Company may terminate service immediately if a passenger's conduct creates a safety risk.

Passengers using wheelchairs or mobility devices must disclose mobility requirements during booking whenever possible.

Drivers will make reasonable efforts to safely secure mobility equipment in accordance with applicable procedures and vehicle capabilities.

The Company reserves the right to refuse transport if mobility equipment cannot be safely secured.

Pickup and arrival times are estimates.

The Company is not liable for delays caused by:

• Traffic conditions
• Road closures
• Weather
• Vehicle breakdowns
• Emergencies
• Acts of government
• Events beyond the Company's reasonable control

To the maximum extent permitted by law, Givens Transit LLC shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Missed appointments
• Missed flights
• Missed business opportunities
• Personal property left in vehicles

The Company's total liability shall not exceed the amount paid by the customer for the specific transportation service giving rise to the claim.

Passengers are responsible for their personal belongings.

The Company is not responsible for lost, stolen, or damaged items left in vehicles.

Items recovered may be returned when practical; additional delivery or shipping charges may apply.

Givens Transit LLC is a transportation provider and does not provide medical care, medical treatment, emergency medical services, or medical advice.

Passengers requiring emergency medical assistance should contact emergency services by dialing 911.

The Company reserves the right to refuse or discontinue service for:

• Safety concerns
• Threatening behavior
• Harassment
• Intoxication
• Illegal activity
• Failure to comply with these Terms

Customer information is collected, used, stored, and disclosed in accordance with the Company's Privacy Policy.

By providing a mobile phone number and checking the SMS consent box on any Givens Transit LLC form, you agree to receive transportation-related text messages from Givens Transit LLC.

These messages may include, but are not limited to:

• Booking confirmations and status updates
• Ride reminders and pickup notifications
• Driver arrival and en-route updates
• Pickup and drop-off updates
• Schedule changes, cancellations, and rescheduling notices
• Customer service follow-ups

Message frequency varies based on your trip activity. Message and data rates may apply based on your mobile carrier plan.

You may reply STOP to any message to opt out of future SMS communications at any time. You may reply HELP for assistance, or contact us at (912) 450-6550.

SMS consent is not required as a condition of service. You may still book and use Givens Transit LLC transportation services without opting in to text messages.

Mobile phone numbers and SMS consent information will not be sold, rented, shared, or disclosed to third parties for marketing or promotional purposes. See our Privacy Policy for full details.

Customers agree to indemnify and hold harmless Givens Transit LLC, its owners, employees, contractors, and agents from claims, damages, losses, and expenses arising from the customer's violation of these Terms or misuse of Company services.

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

Givens Transit LLC reserves the right to modify these Terms at any time. Updated Terms will become effective upon posting to the Company's website or other official communication channels.

Givens Transit LLC

Phone: (912) 450-6550

Email: ops@givenstransitllc.com

Website: www.givenstransitllc.com