Privacy Policy

We may collect the following types of information:

Personal Information

• Name
• Address
• Email address
• Telephone number
• Emergency contact information
• Pickup and drop-off locations
• Transportation service preferences

Payment Information

Payments made by credit card, debit card, or electronic payment methods are processed through secure third-party payment processors. Givens Transit LLC does not store complete payment card numbers on its systems.

Website Information

When visitors use our website, we may collect:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited
• Date and time of access

Communication Information

We may retain records of communications made through:

• Telephone calls
• Email correspondence
• Online contact forms
• Text messages
• Social media messaging platforms

We use collected information to:

• Schedule and provide transportation services
• Confirm reservations and appointments
• Communicate regarding services and schedule changes
• Process payments and maintain financial records
• Respond to customer inquiries
• Improve service quality and customer experience
• Maintain operational and safety records
• Comply with applicable legal and regulatory requirements

We do not sell personal information.

Information may be disclosed to the following parties when necessary:

Service Providers

We may share information with trusted third-party service providers that assist with:

• Payment processing
• Website hosting
• Email communications
• Scheduling and dispatch services
• Customer relationship management systems
• Cloud storage and data backup services

Legal and Regulatory Authorities

Information may be disclosed when required by:

• Court order
• Subpoena
• Government investigation
• Applicable federal, state, or local law

Emergency Situations

Information may be shared with emergency responders, medical personnel, law enforcement, or authorized representatives when necessary to protect the safety of passengers, employees, or the public.

Information may be disclosed through:

• Secure electronic transmission
• Encrypted online systems
• Authorized software platforms
• Email communications
• Telephone communications
• Written documentation when legally required

Only authorized personnel and approved service providers are permitted access to personal information necessary to perform their duties.

Givens Transit LLC employs reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Secure password-protected systems
• Limited access to customer information
• Encryption of data where appropriate
• Secure payment processing platforms
• Firewalls and security monitoring tools
• Regular software updates and security patches
• Employee training regarding data protection and confidentiality

While we take reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

• Provide services
• Maintain business records
• Meet legal, tax, accounting, and regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or destroyed in accordance with applicable laws and business practices.

When you provide a mobile phone number and check the SMS consent box on any of our forms (booking, contact, or facility portal), you may receive transportation-related text messages from Givens Transit LLC.

Mobile phone numbers and SMS consent information collected by Givens Transit LLC will not be sold, rented, shared, or disclosed to any third parties for marketing or promotional purposes.

Your mobile number and consent status may only be disclosed:

• To Twilio, our SMS delivery provider, strictly for the purpose of delivering transportation-related messages you have consented to receive
• To law enforcement or regulators when required by law, subpoena, or court order
• To emergency responders when necessary to protect passenger, driver, or public safety

You may withdraw SMS consent at any time by replying STOP to any message, or reply HELP for assistance. Message frequency varies. Message and data rates may apply. SMS consent is optional and is never required as a condition of service.

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.

Users may adjust browser settings to refuse cookies; however, certain website features may not function properly as a result.

Depending on applicable law, individuals may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information regarding how personal information is used

Requests may be submitted using the contact information below.

Givens Transit LLC

Email: ops@givenstransitllc.com

Website: www.givenstransitllc.com

Phone: (912) 450-6550

Givens Transit LLC reserves the right to modify this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date.